Void cleaning for housing associations

What void cleaning involves

Void cleaning is cleaning a rented home between two tenants. The home has to be clean enough for the next tenant to move in with a good feeling, or for a contractor or painter to get straight to work. That goes further than a clean after a move, because places that have been in use for years get attention too.

Depending on your agreements, this includes:

• Kitchen. Cupboards inside and out, worktop, tiles and any appliances left behind.
• Bathroom and toilet. Limescale and dirt on sanitary ware, tiles and taps.
• Floors and skirting. Vacuuming and mopping, including corners and skirting.
• Windows, frames and doors. Also doors, switches and windowsills.
• Storage room and balcony. Empty and swept clean, or more thorough if agreed.

Clearance and cleaning from one source

Sometimes a departing tenant leaves belongings behind, or a home becomes vacant after a death. Then it has to be emptied before it can be cleaned. By placing property clearance and residential cleaning with one party, one handover disappears and your voids officer only has to call once.

This is what the process can look like:

• Order. You pass on the address, the key arrangement and the condition of the home.
• Emptying. We take out abandoned contents and rubbish and remove them.
• Cleaning. We clean the home according to the agreed way of working.
• Reporting back. We let you know when the home is ready for the next step.

If maintenance is also planned, we decide the order together. Handover cleaning then follows the building work, so no construction dust lands on a freshly cleaned home.

Speed without surprises

With a void, time matters, but speed alone isn't enough. A home that has to be cleaned twice ends up slower. That's why we agree in advance how voids reach us, who arranges the key, at what times work is allowed and what happens if the home turns out differently than expected. We also agree how we pass on particular issues to you, such as damage or belongings left behind. That lets your housing inspector respond in time. Who does the final check is also set out in advance.

Are several homes a year involved? With fixed agreements on tasks and price structure, you only have to pass on the order per home. We are happy to make a proposal for this based on your numbers and area in the central Netherlands.

This is for voids officers, housing inspectors, neighbourhood managers and procurement staff at housing associations. Do you also manage complexes with shared areas? Then take a look at our approach for owners' associations and stairwells, which fits well with this.

Certifications that help with procurement

Housing associations buy carefully. Keurmerk Schoon provides something to hold on to: financial and staff administration certified to NEN 4400-1, the correct application of the collective labour agreement for cleaning, signing of the Code Verantwoordelijk Marktgedrag (code of responsible market conduct) and appropriate insurance. This is independently audited at least once a year and reduces your risk of chain liability. VCA shows that safety and health are built into how we work, including in an empty home where floors are wet and belongings are in the way. Read more on the page about our certifications.

Starting with a few homes

You don't have to move your entire flow of voids straight away. We can start with a few homes in one neighbourhood or municipality, so you can see how it works. We first go through the quality requirements together: when is a home clean enough for you, and who checks that at handover? Your existing inspection list helps with this, so we share the same picture.

After the first homes, we discuss what went well: communication about keys, the time between order and completion, and how the homes looked at inspection. We adjust the agreements where needed. If you are happy with it, we can extend the way of working to more homes or other neighbourhoods in the central Netherlands, so you don't have to make the agreements again each time. You keep sight of the result yourself.

Why Shinesta for your voids

We are compact and regional, so your voids officer has direct contact with the people who plan. That saves back and forth at the moments that count. Would you like to know what we can do for your voids? Request a quote or call us for a first conversation.