Cleaning for property managers in the central Netherlands

One point of contact for several buildings

As a property manager, you already have enough lines to keep open: owners, tenants, installers and suppliers. Cleaning shouldn't add to that workload. At Shinesta, you have one point of contact, even when it comes to several buildings or different types of property. That saves coordination over who does what and makes it easier to pass on a change or complaint.

Each building does keep its own agreements. An office building with several tenants asks for something different from a multi-business complex or a building with shops and homes. Per building, we set out which areas are included, how often we come and how access is arranged.

This approach is for property managers and owners in the central Netherlands who don't want to arrange their buildings separately from each other.

What happens in communal areas

Tenants judge a building the moment they walk in. That's why we focus on the areas everyone shares:

• Entrance and lobby. Floor, doors, glass, reception desk and the seating area, with extra attention in wet weather.
• Lifts and stairwells. Mirrors, buttons, steps and handrails.
• Corridors and shared pantries. Regular rounds, in line with the building's occupancy.
• Shared washrooms. Cleaning and restocking at a rhythm that suits the number of users.
• Car park and bicycle storage. Removing litter and keeping walking routes clean, at a lower rhythm.
• Glass. With window cleaning, glass fronts, entrance doors and glass walls stay clear.

If the occupancy or the use of a floor changes, we adjust the plan for that building in consultation.

Between two tenants

An empty unit is a calling card at every viewing. Dust on windowsills or dirty toilets make a bad impression, even though they say nothing about the building. That's why you can include vacant units in the plan, for example with a regular round or a one-off clean shortly before a viewing.

If a tenant leaves or there has been a refurbishment, a more thorough round follows. With handover cleaning, we get the unit ready for the next user, including construction dust and residue. If there is more to clear out, property clearance is part of that too. That way, you only have to call one party for the whole change.

Justifying service charges

Cleaning of communal areas is often passed on through the service charges. Then you want to be able to explain what happens and what it costs. A quote with tasks, frequency and price per building gives you that basis, and makes it easier to answer an owner or tenant. We keep work done for a single tenant separate from that, so it doesn't end up in the general costs.

Certifications for owners and tenants

As a manager, you choose suppliers on someone else's behalf. Then it helps if you can show that things are in order. Keurmerk Schoon stands for, among other things, certified administration, the correct application of the collective labour agreement for cleaning and agreed contact and consultation moments with the client. It is independently checked at least once a year and reduces the risk of chain liability. VCA shows that safety, health and the environment are built into how we work. You can read more on the page about our certifications.

Starting with one building

You don't have to move your entire portfolio at once. If you would like to see how we work first, we start with one building or a small part of your portfolio. Together we walk through the building, set out the communal areas and discuss who has access and who informs the tenants.

You then receive a proposal for that building, which you can share with the owner. If you are happy with it, we add the next buildings in the same way, so agreements and quotes look alike per building. That makes the overview easier and buildings easier to compare. If a contract with another cleaning supplier is still running, we time the transition to it, so tenants notice as little as possible. If something changes in your portfolio, such as a new building or a sale, you tell your point of contact and we adjust the agreements.

Why Shinesta for your buildings

As a compact company we keep the lines short, so you don't lose time being passed around. Your owners and tenants will mainly notice that the building looks well kept. Do you also manage apartment complexes? Then read about cleaning for owners' associations. Would you like a proposal? Include your list of buildings with your quote request.